At Peylie, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which we accept returns and issue refunds.
1. Return Eligibility
You may return your purchased product within 30 days of receiving it for a full refund, provided that:
- The product is in its original condition, unused, and undamaged.
- The product is in its original packaging with all tags, labels, and accessories included.
- You provide proof of purchase (receipt or order confirmation).
2. Order Cancellation
You may cancel your order before it is fulfilled. The fulfillment process typically takes 24-72 hours. Once the order has been fulfilled, cancellations are no longer possible. However, you may return the product after receiving it, and a full refund will be issued.
3. Non-Refundable Items
The following items are non-refundable:
- Products that have been used or damaged.
- Any item that is returned more than 30 days after delivery.
- Gift cards and items marked as non-returnable.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at support@peylie.com with your order number and the reason for the return.
- Receive Instructions: We will provide you with detailed return instructions, including the return address.
- Package the Item: Carefully package the product to prevent damage during return shipping.
- Ship the Item: Ship the item to the address provided. Please keep the tracking number for your records.
5. Refund Processing
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed within 5-10 business days to the original payment method. You will receive a confirmation email once your refund has been processed.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. If you receive a damaged or incorrect product, please contact us immediately so we can assist you in resolving the issue.
7. Exchanges
If you wish to exchange a product for a different item, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired product.
8. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team at:
24-26 Arcadia Avenue, Fin009/15831, London, United Kingdom, N3 2JU
